Role

Account Manager for CSM – upselling/cross-selling/relationship building

Qualification

Graduate

Job Description

Essential Skills

• Excellent organizational, adaptability, critical and strategic thinking, and communication skills
• 5+ years in a customer-facing Account Management position
• Ability to understand clients’ business needs and provide tailored solutions
• Self-motivated and ability to work independently
• Managing and developing relationships with clients – Top Management/CEO/CIO/COO and the likes
• Experience within the SaaS, E-commerce, and/or retail tech industries strongly preferred
• Bachelor’s degree in Information Technology/Business/Marketing or any related field

Desired Skills, Certifications

• Strong customer relationship building
• Analytical and problem-solving skills
• Extensive sales and account management experience – 3 years and above
• Proficiency in Google Workspace and Microsoft Office applications
• IT SaaS Sales background
• Strong sales and negotiation skills

Responsibility

• Managing and developing relationships with clients
• Expand our revenue in accounts through cross-sell and up-sell
• Existing customer visits – HO or stores
• Connecting to key business executives
• Understand customer’s business issues, desired business outcomes, and recommend solutions based on Contrast’s best practices
• Ability to prioritize, multi-task, and perform effectively under pressure
• Exceptional organizational, presentation, and communication skills, both verbal and written

Base Location

Manila