Mr. Neev Ahuja, Country Manager – India, ETP Group presented his views about ‘Omni-channel and the New Generation of Customers’. He delved into how the new generation of customers today spend their time shopping and how retailers can aim to capture this relatively fresh market space with the help of ETP Omni-channel Retail Solutions. He also threw light on how ETP V5 with its GST pack can help retailers manage extensive business processes.