ETP was proud to be the Silver Sponsor of HIPPINDO at the Modern Retail Expo 2017 held on 28th November 2017 in Jakarta, Indonesia. With the inclusion of modern retail, there has been a big shift in Indonesia’s retail landscape over the years. Subsequently, the blend of e-commerce and brick & mortar has created a different set of challenges for the retailers to satisfy customer demands. As smarter devices are penetrating into the masses, having an omni-channel presence for a business has become a compulsion to guarantee success. At the event, Mr. Stephen Dodgson, Principal Management Consultant, ETP Group, presented his views on The Future of Retail: Omni-channel.