Role: Project Manager – Unified Commerce Solution Implementations

Department: Unified Commerce Global Services

Location: Saki Vihar

Work Mode: Work from office

Working Days: Monday to Friday

Experience: 8 -15 years

This role requires willingness to travel across Asia Pacific, Middle East, within India and other international customer locations

Job Description:

We are seeking an experienced and customer-focused Project Manager to lead enterprise implementation projects for ETP Unify and Ordazzle across Asia Pacific, Middle East and other international markets.

The Project Manager will be responsible for end-to-end delivery of software implementation projects from project initiation through successful go-live and hypercare while ensuring customer satisfaction, project profitability, quality and schedule adherence.

The role requires strong project management capabilities combined with consulting skills, customer engagement, commercial awareness and leadership of geographically distributed teams.

Key Responsibilities:

Project Delivery

• Lead end-to-end implementation projects covering:
  • Project initiation
  • Discovery workshops
  • Solution design
  • Business process consulting
  • Gap analysis
  • Project planning
  • Configuration
  • Development coordination
  • Integration management
  • Data migration
  • Testing
  • UAT
  • Training
  • Go-live planning
  • Hypercare support
  • Project closure

Project Governance

• Develop and maintain
  • Project Charter
  • Project Management Plan
  • WBS
  • Schedule
  • Resource Plan
  • RAID Log
  • Issue Log
  • Change Register
  • Communication Plan
  • Steering Committee reports
• Conduct -
  • Weekly customer reviews
  • Internal governance meetings
  • Executive steering committee meetings
  • Risk review meetings

Customer Management

• Act as the primary customer-facing Project Manager throughout the implementation lifecycle.
• Build trusted relationships with
  • Project Sponsors
  • Business Owners
  • IT Teams
  • CXO stakeholders
  • Drive
  • Decision making
  • Escalation management
  • Customer satisfaction
  • Executive communication
• Manage difficult stakeholder situations professionally.

Scope & Change Management

• Ensure project scope remains aligned with contractual commitments.
• Manage
  • Scope changes
  • Change requests
  • Commercial impact assessments
  • Schedule impact
  • Customer approvals
• Protect project profitability while maintaining customer relationships.

Commercial Ownership

• Own delivery commercial metrics including
  • Project profitability
  • Resource utilization
  • Budget adherence
  • Revenue milestones
  • Forecasting
  • Billing readiness
• Work closely with Finance, CSM and Delivery Management.

Team Leadership

• Lead cross-functional teams comprising
  • Functional Consultants
  • Technical Consultants
  • Developers
  • QA Engineers
  • Support teams
  • Infrastructure teams
  • Customer teams
• Typically manage teams of 5–20 members distributed across multiple locations.
• Provide coaching and remove delivery impediments.

Risk Management

• Proactively identify and mitigate
  • Delivery risks
  • Resource risks
  • Technical risks
  • Customer risks
  • Commercial risks
• Maintain an active RAID register and ensure timely resolution.

Quality Management

• Ensure adherence to ETP implementation methodology.
  • Monitor
  • Deliverable quality
  • Testing completion
  • UAT readiness
  • Go-live readiness
  • Documentation quality
• Drive continuous improvement.

Technical Coordination

• Work closely with solution architects and technical teams to manage
  • APIs
  • Middleware
  • Third-party integrations
  • Cloud deployments
  • Security requirements
  • Performance considerations
• Hands-on development is not required, but the ability to understand technical discussions is essential.

Delivery Excellence

• Track project KPIs including
  • Schedule variance
  • Budget variance
  • Resource utilization
  • Customer satisfaction
  • Defect trends
  • Milestone achievement
• Prepare executive dashboards and project health reports.

AI & Modern Project Management

• Leverage AI-powered tools to improve
  • Project planning
  • Risk identification
  • Status reporting
  • Documentation
  • Meeting summaries
  • Resource forecasting
• Promote automation and continuous improvement across delivery processes.

The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company

Skills And Experience

Required Experience

• 8–15 years of overall experience
• Minimum 5 years managing enterprise software implementation projects
• Experience leading customer-facing implementation projects
• Experience managing distributed teams
• Experience managing projects across multiple countries
• Experience with cloud/SaaS solutions
• Experience with enterprise customers

Domain Experience

• Strong preference for experience in one or more of the following:
  • Retail
  • Omnichannel Commerce
  • POS
  • CRM
  • ERP
  • Ecommerce

Required Skills

Project Management 

• Waterfall methodology
• Agile fundamentals
• Project planning
• Scheduling
• Estimation
• Dependency Management
• Critical path analysis
• Resource planning
• Budget management
• Change management
• Risk management

Customer Management 

• Executive communication
• Stakeholder management
• Negotiation
• Conflict resolution
• Escalation handling
• Steering committee presentations

Leadership 

• Team management
• Coaching
• Decision making
• Cross-functional collaboration
• Vendor management
• Offshore-onsite coordination

Technical Understanding 

• Good understanding of
  • REST APIs
  • Integrations
  • Cloud platforms
  • SaaS applications
  • Databases
  • Security concepts

Communication 

• Excellent
  • Verbal communication
  • Written communication
  • Presentation skills
  • Documentation skills

Certifications

• Project Management Professional (PMP)
• PRINCE2 Practitioner
• Certified ScrumMaster (CSM) or equivalent Agile certification