ETP Group
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Key Account Manager - Customer Success

ETP Group is an AI-first SaaS company serving the Retail and e-Commerce industries across Asia Pacific. With 39 years of trust in the market, it supports 500+ brands in 17 countries through enterprise-grade platforms. ETP’s cloud-native solutions—ETP Unify and Ordazzle—cover POS, CRM, Inventory, Promotions, PIM, OMS, WMS, LMS, and seamless marketplace integration. For large-format retail, ETP V5 offers a hybrid omni-channel suite. Built on secure, scalable M.A.C.H architecture. ETP delivers frictionless, personalized experiences across channels. Its intuitive, asset-light platforms accelerate cloud transformation, reduce IT overhead, and help retailers enhance CX, drive growth, and lead in a fast-evolving commerce environment. Here is a glimpse of what we do - http://www.etpgroup.com/Videos.html For more information, log on to : www.etpgroup.com

所需经验
12+
地点
Mumbai
角色类型
Full Time
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Designation: Key Account Manager - Customer Success

Department: Customer Success Management

Location: Mumbai

Work Mode: Work from office

Working Days: Monday to Friday

Experience: 12+ years

Note: This role requires domestic and/or international travel for a minimum of 3 weeks per month (or as needed based on business requirements)

Job Description:

Key Responsibilities:
  • Be the Single Point of Contact for Customer Success in respective region and manage relationships with senior leadership of customers.
  • Grow base customer revenue and implement strategies with a view to expand existing partnerships for ETP.
  • Drive pipeline growth and work closely with your team to grow opportunities
  • Interfacing with Marketing, Pre-sales Solution Architects and Product/Implementation Team for on time product delivery and post sales account management.
  • Ensure Timely collection of receivables.
  • Grow and build a CSM team in the region as may be required from time to time.

    • The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company

Experience and Skills:

  • 12 plus years of Software sales experience
  • Align with customers and ETP to create a joint vision of the future
  • Creativity in solving complex problems.
  • Be consistent and detail oriented
  • Is an outgoing person and team player who enjoys working in a team environment.
  • Is a long term player
  • Can find, maintain and grow win-win relationships.
  • Experience in the ERP sector is essential.