Company Description: ETP Group is an AI-first SaaS company serving the Retail and e-Commerce industries across Asia Pacific. With 39 years of trust in the market, it supports 500+ brands in 17 countries through enterprise-grade platforms. ETP’s cloud-native solutions—ETP Unify and Ordazzle—cover POS, CRM, Inventory, Promotions, PIM, OMS, WMS, LMS, and seamless marketplace integration. For large-format retail, ETP V5 offers a hybrid omni-channel suite. Built on secure, scalable M.A.C.H architecture. ETP delivers frictionless, personalized experiences across channels. Its intuitive, asset-light platforms accelerate cloud transformation, reduce IT overhead, and help retailers enhance CX, drive growth, and lead in a fast-evolving commerce environment. Here is a glimpse of what we do - http://www.etpgroup.com/Videos.html For more information, log on to : www.etpgroup.com
Role: Commercial Manager
Department: Accounts and Finance
Location: Saki Vihar Road (beside L&T)
Work Mode: Work from office
Working Days: Monday to Friday
Experience: 15+
Job Description:
About Role
The role plays a key role in ensuring deal sanctity and integrity of transactions with our company and will report to the Vice President and / or Executive Director
Key Responsibilities
- Contract and SOW Management
- Owning the entire contracting lifecycle — from initial term sheet to execute agreement.
- For on-premise deals this includes perpetual license agreements, maintenance terms, and multi-year commitments.
- For cloud/subscription this includes SaaS MSAs, subscription order forms, renewal schedules, and auto-escalation clauses.
- This role ensures legal alignment across APAC & IME jurisdictions (India, SEA, ANZ, etc.) where regulatory and tax requirements vary significantly.
- Billing Operations
- Managing two different billing models in parallel: One-time or milestone-based invoicing for on-premise licenses.
- Recurring subscription billing (monthly/annual) for cloud products.
- This role designs the billing cadence, ensures invoices are accurate and issued on time, and coordinates with finance on revenue recognition standards.
- Collections and AR
- Running accounts receivable follow-up, escalation protocols, and cash flow visibility.
- In APAC & IME, this means navigating varying payment cultures — some markets pay promptly, others require structured follow-up.
- This role sets and enforces DSO (Days Sales Outstanding) targets and ensures timely escalations to CSM or NB Team.
- Commercial Governance
- Acting as the internal control point for commercial risk — ensuring deals don't get closed with unusual payment terms, uncapped liability, or non-standard SLAs without appropriate approvals. This includes deal review sign-offs before contracts go out.
- Commercial Reporting
- Providing leadership with visibility on ARR (Annual Recurring Revenue), TCV (Total Contract Value), pipeline-to-cash conversion, renewal rates, and collection efficiency — across both on-premise and cloud revenue lines.
The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company
Skills And Experience
Qualifications & Experience
- PG/MBA in Finance or related field.
- Minimum 15 years of experience, with 4+ years in managerial roles in retail/SaaS domain.
- Advanced Excel skills (analysis, macros, reporting), strong analytical and communication abilities, and ability to handle multiple deadlines confidentially.
Key Skills
- Expertise in Microsoft Office suite, especially Excel for financial modelling and MIS.
- Proficiency in accounts receivable/payable processes, financial reconciliation, and risk management and market, customer, vendors and competition research.
- Retail domain knowledge, strategic thinking, and leadership to mentor teams.
Perks and benefits
- Pick & Drop facility from Saki Naka Metro.
- Complimentary breakfast.
- Medical insurance coverage.