Join the ETP Growth Journey At ETP Group, we deliver the next generation of AI-powered, cloud-native SaaS platforms that are transforming retail and e-Commerce operations across Asia Pacific. As we empower brands with the agility, intelligence, and innovation they need to grow in a dynamic market, we grow too. To do that we need the right people on board. We’re always on the lookout for passionate professionals who are smart, self-motivated, and eager to make a real impact. If you love solving challenges, working with cutting-edge technology, and being part of a collaborative and fast-paced environment, ETP is the place for you. Here, you’ll find more than just a job. You’ll find the right opportunity to shape the future of unified commerce, whilst growing your career alongside a team that values innovation, ownership, and excellence. Ready to be part of our success story? Email your resume to careers@etpgroup.com — please include the position you’re applying for, a recent photograph, current and expected compensation, educational qualifications, work experience, and contact details. Company Description ETP Group is an AI-first SaaS company serving the Retail and e-Commerce industries across Asia Pacific. With 37 years of trust in the market, it supports 500+ brands in 17 countries through enterprise-grade platforms. ETP’s cloud-native solutions—ETP Unify and Ordazzle—cover POS, CRM, Inventory, Promotions, PIM, OMS, WMS, LMS, and seamless marketplace integration. For large-format retail, ETP V5 offers a hybrid omni-channel suite. Built on secure, scalable M.A.C.H architecture. ETP delivers frictionless, personalized experiences across channels. Its intuitive, asset-light platforms accelerate cloud transformation, reduce IT overhead, and help retailers enhance CX, drive growth, and lead in a fast-evolving commerce environment. Here is a glimpse of what we do - http://www.etpgroup.com/Videos.html
Responsibility
Client Discovery and Needs Assessment:
- Conduct in-depth consultations with enterprise clients to understand their business processes, goals, and challenges.
- Perform a comprehensive needs assessment to identify customization requirements and specific features needed for successful implementation.
Configuration:
- Configure the Unified Commerce Solution based on client requirements, including POS configurations, CRM settings, promotion rules, Order Management, Product Management, and integration with online marketplaces.
- Collaborate with the development team to address any gaps/customization needs beyond the standard solution.
Training and Knowledge Transfer:
- Develop and deliver training programs for client teams, ensuring they are proficient in using the solution effectively.
- Provide ongoing support and knowledge transfer to key stakeholders, addressing any questions or concerns.
Project Management:
- Develop and maintain project plans, timelines, and milestones for own activities in a project.
- Coordinate with internal and external teams to ensure project deliverables align with client expectations.
- Monitor and report on project progress, addressing any issues or deviations from the plan.
Technical Support:
- Act as a point of contact for technical issues, troubleshooting and resolving any challenges that arise during and after the implementation.
- Work closely with the technical support team to ensure timely resolution of client issues.
Documentation and Reporting:
- Create and maintain detailed documentation for each implementation, including configuration details, customizations, and training materials.
- Generate regular reports for clients and internal stakeholders on project status, key performance indicators, and post-implementation feedback.
Collaboration and Communication:
- Foster strong communication and collaboration between clients, internal development teams, and other relevant stakeholders.