Join the ETP Growth Journey At ETP Group, we deliver the next generation of AI-powered, cloud-native SaaS platforms that are transforming retail and e-Commerce operations across Asia Pacific. As we empower brands with the agility, intelligence, and innovation they need to grow in a dynamic market, we grow too. To do that we need the right people on board. We’re always on the lookout for passionate professionals who are smart, self-motivated, and eager to make a real impact. If you love solving challenges, working with cutting-edge technology, and being part of a collaborative and fast-paced environment, ETP is the place for you. Here, you’ll find more than just a job. You’ll find the right opportunity to shape the future of unified commerce, whilst growing your career alongside a team that values innovation, ownership, and excellence. Company Description ETP Group is an AI-first SaaS company serving the Retail and e-Commerce industries across Asia Pacific. With 37 years of trust in the market, it supports 500+ brands in 17 countries through enterprise-grade platforms. ETP’s cloud-native solutions—ETP Unify and Ordazzle—cover POS, CRM, Inventory, Promotions, PIM, OMS, WMS, LMS, and seamless marketplace integration. For large-format retail, ETP V5 offers a hybrid omni-channel suite. Built on secure, scalable M.A.C.H architecture. ETP delivers frictionless, personalized experiences across channels. Its intuitive, asset-light platforms accelerate cloud transformation, reduce IT overhead, and help retailers enhance CX, drive growth, and lead in a fast- evolving commerce environment. Here is a glimpse of what we do - http://www.etpgroup.com/Videos.html
About the Role
We are seeking an experienced and client-focused Functional Project Manager to lead end-to-end implementation of enterprise retail solutions. The ideal candidate will be responsible for managing project delivery, gathering and translating functional requirements, coordinating cross-functional teams, and ensuring successful project go-live within defined timelines and scope.
Key Responsibilities
Project Planning & Delivery
- Lead end-to-end ERP implementation projects from initiation to go-live.
- Develop detailed project plans, timelines, and milestones using project management tools.
- Define project scope, deliverables, and success criteria.
- Ensure projects are delivered on time, within scope, and with high quality.
Client & Stakeholder Management
- Act as the primary point of contact for customers during implementation.
- Conduct requirement-gathering workshops and solution discussions.
- Provide regular project updates and manage stakeholder expectations.
- Handle escalations and ensure timely resolution of critical issues.
Functional Expertise
- Analyze and document business processes related to retail operations.
- Translate business requirements into functional specifications.
- Provide guidance on best practices in POS, inventory management, merchandising, and supply chain processes.
- Support solution configuration and ensure alignment with client needs.
Cross-Functional Coordination
- Work closely with Technical, QA, Support, and Product teams.
- Allocate resources effectively and monitor team performance.
- Ensure smooth handover from implementation to support.
Governance & Risk Management
- Identify project risks and develop mitigation plans.
- Ensure compliance with defined project management methodologies (Agile/Waterfall).
- Maintain project documentation and reporting standards.
Required Qualifications & Experience
- Bachelor’s degree in Engineering, IT, Business, or related field.
- 15+ years of experience in ERP implementation and project management.
- Strong understanding of retail business processes and operations.
- Proven experience in managing large enterprise implementation projects.
- Experience working with global clients.
- Strong command over project management tools (e.g., MS Project).
- Excellent communication, leadership, and stakeholder management skills.
Preferred Qualifications
- PMP / Prince2 or other project management certifications.
- Experience in SaaS or cloud-based retail solutions.
- Exposure to Agile and Waterfall methodologies.
Key Competencies
- Strategic Thinking
- Client-Centric Approach
- Leadership & Team Management
- Strong Analytical & Problem-Solving Skills
- Excellent Communication & Presentation Skills