Support Analyst L2

Join the ETP Growth Journey At ETP Group, we deliver the next generation of AI-powered, cloud-native SaaS platforms that are transforming retail and e-Commerce operations across Asia Pacific. As we empower brands with the agility, intelligence, and innovation they need to grow in a dynamic market, we grow too. To do that we need the right people on board. We’re always on the lookout for passionate professionals who are smart, self-motivated, and eager to make a real impact. If you love solving challenges, working with cutting-edge technology, and being part of a collaborative and fast-paced environment, ETP is the place for you. Here, you’ll find more than just a job. You’ll find the right opportunity to shape the future of unified commerce, whilst growing your career alongside a team that values innovation, ownership, and excellence. Ready to be part of our success story? Email your resume to careers@etpgroup.com — please include the position you’re applying for, a recent photograph, current and expected compensation, educational qualifications, work experience, and contact details. Company Description ETP Group is an AI-first SaaS company serving the Retail and e-Commerce industries across Asia Pacific. With 37 years of trust in the market, it supports 500+ brands in 17 countries through enterprise-grade platforms. ETP’s cloud-native solutions—ETP Unify and Ordazzle—cover POS, CRM, Inventory, Promotions, PIM, OMS, WMS, LMS, and seamless marketplace integration. For large-format retail, ETP V5 offers a hybrid omni-channel suite. Built on secure, scalable M.A.C.H architecture. ETP delivers frictionless, personalized experiences across channels. Its intuitive, asset-light platforms accelerate cloud transformation, reduce IT overhead, and help retailers enhance CX, drive growth, and lead in a fast-evolving commerce environment. Here is a glimpse of what we do - http://www.etpgroup.com/Videos.html

ประสบการณ์ที่ต้องการ
3-5
สถานที่
Mumbai
ประเภทบทบาท
Full Time
แชร์บน

Job Profile (Roles & Responsibilities)

  • Wide Knowledge in understanding Retail Concepts
  • Should be able to make people understand and convenience them
  • Should be able to produce the best result in pressure situations
  • Should be able to work in team as well as individual

Technical Knowledge:

  • Expert in software/Application related trouble shooting and problem solving
  • Tech Savvy
  • Strong Database Understanding
  • Ability to test the system

Functional Knowledge

  • Understanding of Inventory Management, Sales, Promotion, Omni Channel Ordering, E-Commerce, CRM, ERP Integration and POS
  • To make the Test Plan for the testing team
  • To do the User acceptance testing in the final project

Candidate Profile:

  • Industry Type – IT/Retail
  • Functional Area – Retail/POS/ERP/ETP Knowledge
  • Key Skills - SQL Server 2005/ SQL 2008 / SQL 2010 / SQL 2012, PL-SQL
  • Other Skill – Good Communication skills in English, team player and management skills
  • Minimum 3 years of experience in similar role

Academic Qualification & other requirements:

  • Education: Graduation in Computer Science / BE in Computer Science