Easily manage loyalty programs across channels
Omni-channel Loyalty Management enables you to define loyalty schemes that are specific to a group of items/customers/stores or are common across the chain of stores or channels. A loyalty scheme definition can be common as long as the local currency of all relevant stores is the same. Additionally, the Edit Customer Loyalty Balance option allows you to edit the customer loyalty points at the central level. This option should be used only in cases where a mistake has been done at the store level or in scheme definition and the correct points have not been provided to the customer during a particular transaction.
[caption id="attachment_4782" align="aligncenter" width="1400"] OMNI-CHANNEL LOYALTY MANAGEMENT[/caption]
ETP V5 Omni-channel Retail Solutions comprising omni-channel POS software, Mobility (mobile POS), CRM software, Marketing and Promotion Campaigns, Order Management & Supply Chain Management, Omni-channel Analytics and Omni-channel Connect provide you with features such as Click and Collect, Click and Deliver, Endless Aisle, a holistic view of the inventory, and a single view of the customer enabling you to deliver a unified brand-customer relationship across all channels. This is done using real-time integration of ETP’s POS solution, CRM solution and Promotions engine with webstores and marketplaces using ETP Connect’s secured web services framework, which has the ability to see and manage order flows.