Omni-channel POS Software

Enable a Unified Customer Experience Across Channels

ETP’s Omni-channel POS – ETP V5 Omni-channel Store – provides your customers a seamless experience across all your retail touch points turning your point of sale into a point-of-delight for both your customers and your store staff.

It is fast, reliable, easy to learn and use with touch-screen technology and offers you the following benefits:

• The ETP Omni-channel POS software is integrated with an in-transaction CRM system which creates a single view of the customer right from registration to billing to customer specific promotions to loyalty management
• It is a JPOS compatible Java-based and platform independent, robust and flexible system, capable of high volume transactions
• It can fit within various corporate environments thus leveraging your company’s existing IT infrastructure and lowering your operational costs
• It is Payment Card Industry Payment Application Data Security Standard (PCI PA-DSS) certified so you can ensure the data security of your customers’ payment information
• ETP Omni-channel Store solution offers features like click and collect, click and deliver, endless aisle, and easy omni-channel returns and exchanges

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Omni-channel CRM & Loyalty Management

Enhance Omni-channel Customer Experience

The ETP Omni-channel Retail CRM software integrated with the ETP Omni-channel POS solution ensures improved brand visibility, sustained engagement, easy access to products and cross/up-selling promotions to increase the revenue per customer steadily.

• The ETP Omni-channel CRM solution is an in-POS Solution and it connects the business back-end operations with the supply and demand channels
• Customers can peruse, pick, purchase, like, promote, review, search, seek information, and provide feedback from anywhere at any time
• Omni-channel customer registration allows for centralized management of all customer data. Information fed through any channel is instantly updated in the CRM and easily reflected for viewing and editing in the other channels
• Using the Omni-channel retail CRM software, channel-based promotions can be developed, tracked, and modified while capturing valuable customer feedback
• Customers are delighted with personalized offers and empowered with multiple retail channels, modes of payment and delivery options which further aid sales frequency
• Its loyalty management functionality enables you to define loyalty schemes that are specific to a group of items/customers/stores or are common across a chain of stores or channels. The in-POS earn and burn feature enables your customers to instantly register and accumulate loyalty points acquired through both online and offline purchases

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Omni-channel Inventory Management

Ensure 100% Order Fulfilment and Manage in-Store Inventory Processes

ETP Omni-channel Inventory Management module of the ETP Omni-channel Store solution helps you manage and control the different inventory processes carried out inside stores both for retail sales and online sales. It reduces the stock take lead time for updating physical count of the store inventory allowing you to manage stock transfers, local purchases & quick productwise stock take at the store while also offering you the following business benefits:

• Ensure higher sales and greater order fulfillment % by having real-time inventory sync across all your channels
• Match your promotions with your inventory leading to higher inventory turns and lower cash requirement
• Ensure loss prevention by monitoring and controlling shrinkage and pilferage at the stores
• Reduce lost sales by looking up inventory available in the warehouse or at your other nearby stores
• Reduce the need of more warehousing space by managing fulfilment from your store back offices by using them as regional warehouses
• Increase the number of replenishments at the stores leading to a higher fill rate in the warehouse and in turn, optimisation of your working capital

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