Retail Customer Relationship Management Loyalty


Proven Benefits of ETP V5 Retail CRM Software

Retail Customer Relationship Management Loyalty

Single view of Customers

Retail Customer Relationship Management Loyalty

Easy Loyalty Management

Retail Customer Relationship Management Loyalty

Earn-n-Burn Loyalty Points

Retail Customer Relationship Management Loyalty

Retail CRM & Loyalty Management

Enhance Retail Customer Experience

The ETP Retail CRM software integrated with the ETP Retail POS solution ensures improved brand visibility, sustained engagement, easy access to products and cross/up-selling promotions to increase the revenue per customer steadily.

  • The ETP Retail CRM solution is an in-POS Solution and it connects the business back-end operations with the supply and demand channels
  • Customers can peruse, pick, purchase, like, promote, review, search, seek information, and provide feedback from anywhere at any time
  • Customer registration allows for centralized management of all customer data. Information fed through any channel is instantly updated in the CRM and easily reflected for viewing and editing in the other channels
  • Using the Retail CRM software, personalised promotions can be developed, tracked, and modified while capturing valuable customer feedback
  • Customers are delighted with personalized offers and empowered with multiple retail channels, modes of payment and delivery options which further aid sales frequency
  • Its loyalty management functionality enables you to define loyalty schemes that are specific to a group of items/customers/stores or are common across a chain of stores or channels. The in-POS earn and burn feature enables your customers to instantly register and accumulate loyalty points acquired through both online and offline purchases

Retail Customer Relationship Management Loyalty

Leverage Mobile POS (mPOS) technology to improve store productivity

Eliminate long queues in-store and avoid lost sales

Quickly register customers into your CRM program and allow them to earn loyalty points immediately

Service customers where they are in the store, rather than making them queue and crowd at the till

Improve salesperson productivity with easy customer and inventory lookup functionality

Retail Customer Relationship Management Loyalty



Retail Customer Relationship Management Loyalty

$18 Billion

of Merchandise

Retail Customer Relationship Management Loyalty




A POS system is a set of software packages, either cloud-based or accompanying compatible hardware packages, that is used to organize and operate your retail business. The software links your customer service, inventory, marketplaces, accounting, payroll and other departmental functions within one program, which helps centralize your administrative tasks. Using a POS is tremendously time-saving and efficient compared with the alternative of using separate software to manage each area. It can also improve the customer experience with efficient promotion planning, reduce ,waste with automated inventory reconciliation and expiration and ordering alerts, and prevent theft.

ETP V5 is an enterprise-class Omni-channel Retail Solution that seamlessly integrates point of sale (POS), customer relationship management (CRM) and loyalty management, merchandise and inventory management, assortment and OTB planning, marketing, and promotions planning, and business intelligence (BI). The ETP Omni-channel retail software allows the scalability required for business growth. ETP V5 can be deployed comprehensively or modularly, in-premise or on the cloud, across multiple platforms, channels, and system environments.

ETP V5 POS software has an offline mode that will continue to work, even during server downtime. When the connection re-establishes, the data from the offline transactions are uploaded to the memory for use in transaction details and reports.

ETP V5 is a proven Omni-channel Retail Software that serves market leaders in 24 countries across the Asia Pacific, India and the Middle East regions and across various industries such as Apparel, Sports Goods, Health & Beauty, Electronics, Furniture & Home Furnishings, Books & Stationery, Footwear, Luggage & Handbags, Jewelry, Timepieces and many more.

The ETP Integrator is designed to integrate ETP V5 seamlessly with any ERP, Finance, HR, Manufacturing, and other applications, services, or databases. Leveraging on XML and J2EE technologies, ETP Integrator is platform and format-independent and has an easy-to-use, drag-and-drop interface for smooth system integration. With this flexibility, almost any solution component of the ETP V5 retail solutions can be deployed independently and integrated with existing systems. Designed to handle large data volumes, it is made for retailers who need to scale up their business. It can be implemented in parallel across multiple instances to cater to any volume of data integration. This allows you to decide on the level of collaboration and helps you maximize existing investments. It has been successfully implemented with various enterprise applications handling up to 7.1 million transactions a day.

Superior customer service that helps you deliver desired, unified customer experience with consistent and flexible customer policies across all channels and formats. Retail management software with integrated Omni-channel CRM at the POS to drive better customer relationships and ensure higher sales across channels. A powerful Omni-channel promotions engine that automatically distributes and implements targeted promotions.

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