How Well Do You Know Your Omni-Channel Customer?

Online, offline, mobile. e-commerce, m-commerce, brick and mortar; these things are beginning to blur more and more, because, really, only one thing matters: Your customers – and your customers are digital! It doesn’t matter if they’re in your store with phone in hand or browsing on a tablet from their couch. They want one seamless experience. So do you know your omni-channel customers well to provide them with that experience?

How Well Do You Know Your ETP Blog - Omni-Channel Customer

What is 4 x 5 ?

ETP Group is an AI-first, SaaS company focused on the Retail and e-Commerce industries in Asia Pacific.

With a 35+ year track record of delivering enterprise grade, technology platforms to market-leading retailers and e-Commerce merchants, ETP powers operations for over 500 brands helping them give their customers amazing experiences across 17 countries.

ETP’s Cloud Native, AI-powered platforms — ETP Unify and Ordazzle, offer a comprehensive range of retail and e-Commerce functionalities, from Omni-channel POS, CRM, Unified Inventory Management, Promotions Management, Product Information Management, Order Management, Warehouse Management, logistics Management and seamless integrations with e-Commerce platforms, online marketplaces and logistics companies. For retailers with large format stores and challenging internet connectivity, ETP offers its hybrid omni-channel solution suite — ETP V5.
ETP’s Unified Commerce Retail Platforms are designed to deliver consistent, frictionless, and personalized shopping experiences across all touchpoints — online and offline.

What sets ETP apart is its ability to combine robust enterprise capabilities with modern, agile technology—built on scalable, secure M.A.C.H architecture and intuitive, user-friendly interfaces. Its asset-light platforms enable cloud transformation and reduce IT overhead, empowering retailers to focus on what truly matters: driving growth, elevating customer experience, and staying ahead in a fast-changing retail landscape.

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Infographic – How Well Do You Know Your Omni-Channel Customer?

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