ETP Group

Books & Stationery


Enhance your customer experience

Books and stationery retail involves handling different business formats, a wide range of merchandise mix and varying customer needs. It is important to provide the right assortment, value, service and information about products. ETP Omni-channel Retail Solutions enable you to boost sales and improve net margins.

Books Colorful Colourful Shop
  • Manage product, price and promotions across multiple retail channels
  • Avoid lost sales by providing ‘endless aisle’ capability in-store to service customers better
  • Manage inventory at ISBN level for end-to-end visibility and use ISBN traceability to track margins earned on different import consignments
  • Enable easy product inventory look up in-store based on author, publisher, category, publishing dates and other key product attributes
  • Manage sales efficiently by introducing innovative promotions at category, author, publisher level to increase ticket size
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  • Enable in-store mobility with a secure Mobile POS to service customers faster and also perform queue bursting
  • Enable timely information of customer buying history, customers’ average spend per visit, author/category preferences, to increase conversions on footfalls
  • Enhance customer experience by providing quality service and offering a seamless omni-channel shopping experience
  • Manage merchandise, time, location and customer hierarchies for planning category-wise and location based promotions
  • Fulfill online/e-commerce orders from store inventory and allow for any store returns for both in store and online purchases
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