Role: Implementation Consultant

Department: Unified Commerce Global Services

Location: Saki Vihar

Work Mode: Work from office

Working Days: Monday to Friday

Experience: 5-8 years

Key Responsibilities::

Customer engagements 

• Own the Customer engagement for Implementation of ETP solutions and ensure that solution that is delivered is aligned to customer requirements.
• Engage at Presales stage for Solution map finalization, efforts estimation and providing a vision to the customer on how the onboarding and implementation will happen.

Client Discovery and Needs Assessment: 

• Conduct in-depth consultations with enterprise clients to understand their business processes, goals, and challenges.
• Perform a comprehensive needs assessment to identify customization requirements and specific features needed for successful implementation.

Configuration: 

• Own the ETP Solution Configuration and align the customer and the internal delivery team on the Project goals and deliverables.
• Configure the Unified Commerce Solution based on client requirements, including POS configurations, CRM settings, promotion rules, Order Management, Product Management and integration with online marketplaces.
• Collaborate with the development team to address any gaps/customization needs beyond the standard solution.

Training and Knowledge Transfer: 

• Develop and deliver training programs for client teams, ensuring they are proficient in using the solution effectively.
• Provide ongoing support and knowledge transfer to key stakeholders, addressing any questions or concerns.
• Provide training and conduct knowledge transfer sessions with internal Consulting team and R&D.

Project Management: 

• Develop and maintain project plans, timelines, and milestones for own activities in a project. Support Project Manager in project planning and schedule.
• Coordinate with internal and external teams to ensure project deliverables align with client expectations.
• Monitor and report on project progress, addressing any issues or deviations from the plan.

Technical Support: 

• Act as a point of contact for technical issues, troubleshooting and resolving any challenges that arise during and after the implementation.
• Work closely with the technical support team to ensure timely resolution of client issues.

Documentation and Reporting: 

• Create and maintain detailed documentation for each implementation, including configuration details, customizations, and training materials.
• Generate regular reports for clients and internal stakeholders on project status, key performance indicators, and post-implementation feedback.

Collaboration and Communication: 

• Foster strong communication and collaboration between clients, internal development teams, and other relevant stakeholders.
• Communicate client feedback, feature requests, and enhancement opportunities to the product development team.