ETP Group
Smart Order Management
Simplify Every Step, from Order to Delivery
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Smart Order Management
Brands That Trust Us
    Streamline Workflows and Inventory in Real-time across Channels and Meet All Your SLAs
    Smart, Scalable, and Automated Order Management
    Centralize and streamline your entire order lifecycle—from marketplace to warehouse to doorstep. Orchestrate complex order flows across multiple systems, stores, and partners from a single, cloud-native platform.
    AI-Driven Order Routing & Re-Routing
    Dynamically route and reallocate orders based on real-time stock availability, location, service-level agreements, delivery mode, and business rules. Optimize fulfillment speed and cost—automatically.
    Omni-Channel Fulfillment Made Simple
    Manage BOPIS (Buy Online, Pick-up In Store), BORIS (Buy Online, Return In Store), ROPIS (Reserve Online, Pick-up In Store), and other complex journeys effortlessly. Trigger workflows and partner integrations instantly for real-time status updates.
    Built-In Reverse Logistics
    Seamlessly manage returns, cancellations, and exchanges. Automate QC, restocking, and refund processes while ensuring inventory accuracy and customer satisfaction.
    Unified Visibility, Real-Time SLAs
    Track every order, every step of the way—from acceptance to final delivery—across multiple channels, carriers, and geographies. Monitor fulfillment performance with actionable dashboards and SLA adherence alerts.
    Automate Workflows for Greater Efficiency
    Automate Workflows for Greater Efficiency

    • Set rules for how orders are received, held, or processed based on criteria like delivery mode, payment type, location, and product details.

    • Ensure fast, efficient fulfillment by allocating orders based on stock levels, proximity, and priority. Automate reallocation when it is needed to prevent delays.

    • From order acceptance to packing, labeling, and shipping—our system automates workflows, manages exceptions, and keeps everything running smoothly.

    • Easily handle returns with built-in reverse logistics, automated stock updates, and quality checks.

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    The Journey to Creating Amazing Customer Experiences
    • No.1 luxury lifestyle group in Southeast Asia
      No.1 luxury lifestyle group in Southeast Asia
      ETP delivers a proven, integrated and scalable software suite to effectively manage the increasing complexity of current and future retail operations.
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    • Global timepieces company
      Global timepieces company
      ETP introduces a high-value business culture through innovation and global best practices.
      Download
    • Leading speciality retailer in the Philippines
      Leading speciality retailer in the Philippines
      ETP integrates existing retail, loyalty program and ERP systems with ETP CRM which provides a customer-centric platform for creating optimal customer relationships.
      Download
    • Leading luxury retail group in the Philippines
      Leading luxury retail group in the Philippines
      ETP integrates existing retail, loyalty program and ERP systems with ETP CRM which optimizes business operations by offering a personalized shopping experience.
      Download
    • Leading value retail brand for fashion and home ware across the Middle East and Asia
      Leading value retail brand for fashion and home ware across the Middle East and Asia
      ETP solution enables complete control and visibility of inventory to optimize the buying process.
      Download
      FAQs

      • A POS system is a set of software packages, either cloud-based or accompanying compatible hardware packages, that is used to organize and operate your retail business. The software links your customer service, inventory, marketplaces, accounting, payroll and other departmental functions within one program, which helps centralize your administrative tasks. Using a POS is tremendously time-saving and efficient compared with the alternative of using separate software to manage each area.

        It can also improve the customer experience with efficient promotion planning, reduce waste with automated inventory reconciliation and expiration and ordering alerts, and prevent theft.

      • ETP V5 is an enterprise-class Omni-channel Retail Solution that seamlessly integrates point of sale (POS), customer relationship management (CRM) and loyalty management, merchandise and inventory management, assortment and OTB planning, marketing, and promotions planning, and business intelligence (BI). The ETP Omni-channel retail software allows the scalability required for business growth. ETP V5 can be deployed comprehensively or modularly, in-premise or on the cloud, across multiple platforms, channels, and system environments.

      • ETP Mobile Store is available for deployment on iOS and Android-based smartphones and tablets as an app. The retail invoice can be printed with Bluetooth, Wi-Fi or it can be sent via email using the customer’s email address. The Mobile POS solution can be connected to the ETP Store Operations system within the store on Wi-Fi or, in the case of an atrium or kiosk sale, to the Central Server EAS through cloud computing. The ETP Mobile POS software is developed to facilitate a superior brand experience.

      • ETP V5 POS software has an offline mode that will continue to work, even during server downtime. When the connection re-establishes, the data from the offline transactions are uploaded to the memory for use in transaction details and reports.

      • ETP Omni-channel Store Solution enables true integration between the business back-end operations, supply and demand channels.