Role

Implementation Consultant – ETP Unify Commerce Solutions

Job Description:

Responsibilities:

Client Discovery and Needs Assessment:

• Conduct in-depth consultations with enterprise clients to understand their business processes, goals, and challenges.
• Perform a comprehensive needs assessment to identify customization requirements and specific features needed for successful implementation.

Configuration:

• Configure the Unified Commerce Solution based on client requirements, including POS configurations, CRM settings, promotion rules, Order Management, Product Management, and integration with online marketplaces.
• Collaborate with the development team to address any gaps/customization needs beyond the standard solution.

Training and Knowledge Transfer:

• Develop and deliver training programs for client teams, ensuring they are proficient in using the solution effectively.
• Provide ongoing support and knowledge transfer to key stakeholders, addressing any questions or concerns.

Project Management:

• Develop and maintain project plans, timelines, and milestones for own activities in a project.
• Coordinate with internal and external teams to ensure project deliverables align with client expectations.
• Monitor and report on project progress, addressing any issues or deviations from the plan.

Technical Support:

• Act as a point of contact for technical issues, troubleshooting and resolving any challenges that arise during and after the implementation.
• Work closely with the technical support team to ensure timely resolution of client issues.

Documentation and Reporting:

• Create and maintain detailed documentation for each implementation, including configuration details, customizations, and training materials.
• Generate regular reports for clients and internal stakeholders on project status, key performance indicators, and post-implementation feedback.

Collaboration and Communication:

• Foster strong communication and collaboration between clients, internal development teams, and other relevant stakeholders.
• Communicate client feedback, feature requests, and enhancement opportunities to the product development team.

Qualifications:

Bachelor’s degree in Business, Information Technology, or a related field.

Experience:

• Minimum of 5-7 years of experience in a similar role, with a proven track record of successfully implementing complex cloud-based solutions in the retail or unified commerce domain.

Technical Skills:

• Proficiency in configuring and customizing POS systems, CRM, Order Management, Promotion, Inventory, Product, and Price Management modules.
• Strong understanding of cloud-based technologies and integration with various Payment gateways, online marketplaces & logistics players.

Communication Skills:

• Excellent verbal and written communication skills, with the ability to convey complex technical information to non-technical stakeholders.

Analytical and Problem-Solving Skills:

• Strong analytical thinking and problem-solving abilities to address client needs and troubleshoot technical issues.

Project Management:

• Experience in project management methodologies, including Agile or Scrum, to ensure effective and timely project delivery.